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Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how Hoomuse Online Marketplace ("Hoomuse," "we," "us," or "our") collects, uses, shares, and protects your personal data when you use Hoomuse.com and related services (the "Platform").

By using the Platform, you confirm that:

  • You have read, understood, and agree to this Privacy Policy.
  • You are at least 16 years old (or have parental consent if younger). If you disagree, do not use the Platform and contact support@hoomuse.com to request account deletion.

2. DATA CONTROLLER

Hoomuse Online Marketplace (registered in Ghana ) is the controller of your personal data.

3. DATA WE COLLECT

3.1. Data You Provide

  • Account Registration: Name, email, phone number, gender, date of birth.
  • Listings: Additional details (e.g., address, photos, CV) when posting ads.
  • Verification: ID documents (if required for certain categories).
  • Financial Data: Payment details (processed securely via third-party providers).

3.2. Data from Third Parties

  • Social Logins (Google, Meta, Apple, Truecaller): Profile name, email, photo.
  • Identity Verification: Government ID validation via third-party services.

3.3. Automatically Collected Data

  • Device & Usage: IP address, browser type, interactions with the Platform.
  • Cookies & Tracking: For analytics, ads, and security (see Cookie Policy).
  1. HOW WE USE YOUR DATA

Purpose Examples

  • Service Delivery - Account management, customer support, transaction processing.
  • Personalization - Tailored ads, recommendations, and user experience.
  • Marketing - Promotional emails (opt-out available).
  • Security & Fraud Prevention - Monitoring suspicious activity, enforcing policies.
  • Legal Compliance - Responding to law enforcement requests.

5. LEGAL BASIS FOR PROCESSING

We process your data based on:

  • Your consent (e.g., cookies, marketing).
  • Contractual necessity (e.g., account creation, payments).
  • Legitimate interests (e.g., fraud prevention, analytics).
  • Legal obligations (e.g., tax compliance).

6. DATA SHARING

We may share data with:

  • Service Providers: Payment processors, cloud storage, analytics.
  • Authorities: If required by law (e.g., fraud investigation).
  • Business Transfers: In case of mergers/acquisitions.

7. DATA RETENTION

We retain data:

  • As long as your account is active.
  • To comply with legal/tax obligations.
  • For security and fraud prevention.

8. YOUR RIGHTS

You can:

  • Access, correct, or delete your data.
  • Object to processing (e.g., marketing).
  • Lodge a complaint with a supervisory authority.

To exercise rights, contact: support@hoomuse.com.

9. INTERNATIONAL TRANSFERS

Data may be transferred globally with safeguards (e.g., Standard Contractual Clauses for EU users).

10. CHILDREN’S PRIVACY

We do not knowingly collect data from users under 16. Report underage usage to support@hoomuse.com.

11. POLICY UPDATES

We may update this policy. Changes will be notified via the Platform or email.

12. CONTACT US

For questions or requests: 📧 Email: support@hoomuse.com 📞 Phone: +233 20 734 6856

Effective Date: 3rd May 2025